The Future of Information Technology - Introduction

By Chester Qualls, Ashmar, Inc.

The future is exciting.  Definitely it is worth looking forward to the future.  I suppose some people just can’t bring themselves to see a bright future.  Maybe they fear what will happen.  Is predicting the future impossible?  It probably is.  Certainly to get an exact picture is impossible.  However there is some advantage to trying to predict what will happen in the future.  There is a saying that goes, “The future is what you make of it”.  So maybe predicting the future will help to make it happen.  In my experience it is certainly true that if I expect bad things to happen they most likely will.  When I expect good things to happen they most often also come true.  It may seem a little gutsy to attempt a prediction.  However I will say it has worked out for me well so far. 

Before I go to the future let me start with a little history.  I started working with personal computers in 1984.  At that time there were two PC operating systems with popularity, CPM and MS-DOS.  I used both but preferred MS-DOS.  When it came time to pick a network operating system I reviewed the choices and selected Novell, they eventually captured 70% of the market a few years later.  I was excited by and played with Windows years before it’s popular consumer release of 3.0.  Even though I had learned spreadsheets on Lotus 1-2-3 I abandoned that for Excel for Windows soon after it was released.  (Although Lotus was the first spreadsheet I used I did design a few sheets for a company using VisiCalc, which is credited as the first spreadsheet.  VisiCalc did not capture my attention however.).  WordPerfect was my major downfall.  I had a hard time abandoning it.  Even after Word for Windows was out I clung to the hope that WordPerfect for Windows would be a wonderful product.  Once WordPerfect for Windows was released I was very disappointed and moved completely into the Microsoft Office Suite of products.  I began learning databases with Paradox, however soon after I started a project in Paradox Microsoft Access became available.  I closed my Paradox manual and haven’t opened it again since.  Eventually I abandoned my love of Novell and started suggesting Windows NT for my customers and have been working with it and it's current release Windows 2000 since. 

My choices in computer technology have obviously worked out for me.  But the choices I made also appear to have worked out for a lot of other people as well.  I have thought for some time about writing articles that predict a bright future of information technology.  I sat down to write down some major topics that I believe will become important.  I came up with about a years worth of articles.  Of course as the year progresses the list may need to be changed or added to but the following are some of my ideas for articles.  Because of the rapid changes in the field it is important that everyone keep up with what is happening.  Even though many people now work with computers and know the basics I believe adequate training on computer software is missing today.  I work with a lot of people on their computers and almost everybody I know could benefit from learning more about the programs on their computer. (Myself included)  The programs on our computers can do so much; there is tons of personal productivity locked up behind what we do not know our programs can do.  In many cases an additional program or feature in a program could be the key to many corporate profits.  Many companies have lots of data without any current way of delivering that data to employees that could use it to make the organization soar.  Certainly there is a huge benefit to the owners of businesses in potential revenues.

I don’t know however if this is a corporate responsibility or an individual responsibility.  I think an individual would be quite lucky to have a company that believes in providing this as a benefit in their job.  But like a lot of other issues in society when it comes right down to it the individual is probably ultimately responsible.  Training is something that will benefit the individual and should be committed to by the person it will most benefit.  For example exercise is something that is extremely beneficial to an individual it will improve the quality of their life.  It can provide for an active lifestyle and long life.  It can also benefit the employer by reduced number of sick days and more energetic workers.  Almost nobody would deny the benefits to individuals, companies, families and society at large if people regularly exercise.  It is great when a company recognizes this and provides health club memberships, or on-site work out rooms but the ultimate responsibility is in the hands of the individual.  I think learning is like that as well.  It has many benefits but individuals need to take the responsibility for their own personal education.  Perhaps this issue goes way beyond just the world of information technology but I believe it should not be ignored because of the developments in the world of information technology.  Because the world is now changing constantly people need to become immersed in information and seek out new information.  Imagine what our world would be like if people took responsibly for learning new things constantly.  Throw in to that exercise, proper diet and development of our individual creativity and I don’t think you can image what is possible.  Actually even if you commit to improving each of these things in your own life I think your life will change, at least I’m hoping so.  The future of the world’s economy belongs to the information worker.

This leads to the next area I believe is the future of information technology.  In numerous articles through out the Internet, people say Microsoft has a new chant “Software is Service”.  What could this possibly mean?  I believe it relates to how Microsoft views us using their products in future releases.  How are we going to use computers in the future?  As I said just a bit ago we all need to learn to use the programs we have on our computers.  Many people only view their computers as devices to create and view documents.   We write letters and memos in Word, we present financial information in Excel and we communicate basically in document form in emails.  The future however is in presenting information.  That wealth of data in a company that in some cases could become a product of the company on it’s own.  Information workers will need to become able to communicate in relevant dynamic data not just static words or numbers.  In fact in the future (maybe even now for some of you) an important worker in your business may actually be a specialized program designed to give you that information.  Some of these programs will be major programs but some will also just be small applications.  Some will also be services you subscribe to.  Check what Microsoft is working on, at least for the present that is how the industry will go.

The future or actually the present is that we now have one big happy network in the world.  This is already the case; the future is really the realization and exploitation of that network by corporate America and individuals.  Yes that means a new society, which will have all the aspects of a physical society.  Crime and corruption will be a part of it.  There will also be many people doing very good things with this network.  I know of an organization that has had the goal of building “the greatest caring network the world has ever seen”.  This was a goal before the Internet but due to the Internet the goal has expanded exponentially.  Many other things will expand as well.  Opportunities exist that did not in the recent past.  We have seen that people can connect for not so healthy purposes such as pornography, but we will also see people connect for wonderful purposes.  As a good capitalist I think that it is important to build with a profit motive as historically that has proven to be one of the best ways mankind can accomplish goals.

Along with a global network and tied to almost every other issue I see in the future is data.  A fairly big revolution occurred with the introduction of what is called Open Database Connectivity (ODBC).  Now one program can connect with another or custom applications can be written with simple tools such as Microsoft Access.  I have written a number of programs using this tool and have often connected to another data source.  The future will be in not just connecting to the data but connecting to the rules associated with the data.  When I connect to an accounting application’s data I can often put in data that the program itself would not allow.  This is what I mean by “rules”.  We usually have to find out the appropriate data to allow and make sure we control that.  However in the future following current models of layered programming we will see an ability to connect to the “rules” of a program making it even easier to create customizations.  This is a major component of a Microsoft idea called Web Services and very much behind what they call .NET.  There are competing ideas to the Microsoft ideals and is one reason Microsoft considers themselves vulnerable and not willing to give up certain aspects of their operating system such as browser functionality.  As I hinted at before information can become a product of a company and use of Web Services is one of the key ways that will become possible.  Some large organizations such as UPS and General Motors are already operating with some of these concepts.  How will your organization do the same?  Maybe more importantly how are your competitors planning to introduce Web Services to your customers? 

We have just begun the wired world, but right around the corner is the un-wired world.  Each idea I am bringing up compounds on the other.  Through Web Services and delivering data as a product to the global network we will see that you do not have to be wired to anything.  You do not even have to be sitting still; that will excite all of us who were believed to be Hyperactive at youth.  Literally you will be able to control your world from the palm of your hand.  Personal Digital Assistants are at an infant stage as are many of the concepts I have brought up.  (Most of these ideas already exist the only question is when will they become main stream?)  Forget about just using them to keep your calendar and contact list.  Forget about syncing to your desktop computer.  How about replacing your desktop computer?  You bet, no problem.  In the years ahead some people will opt to not use a traditional computer at all.  You will quite literally be able to do everything you can do now and more from the small device you can carry in your pocket.  Don’t believe me?  How about a bet? 

Ok so here is the “rub” as they say, there is a major obstacle between now as many of these concepts currently exist and an explosion of these concepts and products.  The major issue is security.  We will not see it explode until people feel secure.  I say, “feel secure” because security is a concept that is very rarely a reality.  After all are you secure when you go to sleep in your house?  What is really between you and the outdoors?  Many of us only have a lock on our door, easily broken into by a majority of criminals.  Some have alarm systems that take only a little more sophistication to get past.  Gated communities insure that not just anybody can get near your house.  Of course some houses are also protected by active measures called guards.  All these concepts from the physical world have similar concepts in the information world.  A big difference between them is that in the physical world you can implement a solution and that solution probably will not need to change.  As the information world is constantly changing so to are the “locks” we need to put in place.  So in the information world we probably have to do more maintenance of our locks.  We have to stay up on the latest locks available.  If somebody in the physical world could design a universal key that would open the locks on all doors that would cause a problem.  That kind of thing is possible in the information world.  In either world we can go to extremes to protect ourselves but it comes down to a few simple questions.  What would anybody want with my information or me?  Based on the answer to that what will it take to make me feel (that word again) safe?  Then, do it and sleep well.  I look forward to exploring this issue, as there are many neat things ahead in computer security.  Encryption and authentication are big issues.  Authentication can happen by passwords as most of us are used to now, but soon there will be affordable devices for physical authentication.  This will hit our world in many ways.  It is hard to imagine a safer gun but imagine a gun that will only fire for somebody with the correct fingerprint.  That is a kind of non-computer related example but it is a technology example and will get the ideas flowing anyway.  We must and will improve security on all computing devices or nobody will have the confidence to use them in the real world as I am suggesting.  Another issue for a future article relates to the importance of the data you have in your company.  Basically what do you do if disaster hits.  There are many sources for disaster and I will be trying to stimulate some thought, not to bring excessive worry but so that you can be ready when it happens.  There is only one thing to be sure of, it will happen.

Hopefully the last issue doesn’t make you worry too much because if you are prepared you really don’t have to.  It goes back to my first topic of education.  It is important to become actively involved in your acquiring of knowledge.  The articles I have planned to write I hope will help in that.  They will hopefully help you to learn something you didn’t know, or maybe think about something you hadn’t thought and I really hope they will make you search for more information.

 

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